Terms of Use

These terms and conditions ("Terms") apply to the use of nordaxdigital.com ("Site"), the NordaxOS client platform ("Platform," available at portal.nordaxdigital.com and client subdomains), and any services provided by Nordax Digital, a trade name of Northern Axis, LLC ("Nordax," "Agency"). By accessing or using the Site or Platform, you agree to these Terms. Where you have signed a Master Services Agreement, proposal, or order form with Nordax, that agreement controls if it conflicts with these Terms.

Use of Site

The Site is intended for your personal use or for use by your business for the purpose of obtaining information about our services. You may not use the Site for any other purpose, including any commercial purpose, without the prior written consent of the Agency.

NordaxOS Platform

The Platform is a business management service offered to Nordax clients, including features such as invoicing, quotes, contracts, CRM, online booking, jobs and dispatch, content management, messaging, memberships, and analytics. Feature availability depends on the modules included with your plan. The Platform is under active development; features marked beta may change, be interrupted, or be withdrawn, and we may add, modify, or retire modules over time. We will use commercially reasonable efforts to keep the Platform available but do not guarantee uninterrupted service.

User Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, including activity by team members you invite. You must notify us promptly of any unauthorized use. The Agency reserves the right to suspend or terminate accounts that violate these Terms.

Your Data & Export

As between you and Nordax, you own the business data you and your customers put into the Platform: contacts, documents, content, bookings, transactions, and analytics collected from your own website. We process it only to provide the services. The Platform includes self-service export of your records in portable formats, and you may export your data at any time, including before leaving the Platform. Account deletion is permanent and irreversible; we recommend a full export first. Reformatting exported data for another provider is your responsibility.

Acceptable Use

You agree not to use the Site or Platform to:

• Violate any law, regulation, or third-party right.
• Send spam or messages to recipients who have not consented.
• Upload malicious code or attempt to gain unauthorized access to accounts or data that are not yours.
• Resell or provide the Platform to third parties except as expressly agreed with Nordax in writing.

Email & SMS Compliance

Where you use Platform features to email or text your own customers, you are responsible for having lawful consent for those communications and for honoring opt-outs, in compliance with applicable laws (including CAN-SPAM and the TCPA). The Platform provides consent capture and opt-out handling tools, but compliance for your audience remains your responsibility. We may suspend messaging features for accounts generating excessive complaints or bounces.

AI Features

Some Platform features use artificial intelligence to generate drafts, summaries, or suggestions. AI output may be inaccurate or incomplete and is provided as a starting point, not professional advice. You are responsible for reviewing AI-generated content before relying on it or publishing it.

Payments & Subscriptions

Fees for agency services and Platform subscriptions are described in your proposal, order form, or plan. Payments are processed by third-party processors (such as Stripe). Subscriptions renew automatically until cancelled. Past-due accounts may be placed in a read-only mode until billing is brought current. Where your customers pay you through the Platform, those funds flow through your own connected payment account; Nordax is not a party to transactions between you and your customers.

Intellectual Property

All content and materials on the Site and the Platform itself, including but not limited to text, graphics, logos, images, and software, are the property of the Agency or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use or reproduce them without prior written consent. This section does not affect your ownership of your own data described above.

Native and Working Files

Final approved artwork will be delivered only in the formats expressly listed in the proposal or scope of work. Native application files, layered working files, editable or live text, linked assets, licensed fonts, sketches, unused concepts, and internal production files are not included unless specifically identified as deliverables. Additional file preparation, conversion, or source-file licensing may be quoted separately.

Disclaimer of Warranties

The Site, the Platform, and all services provided by the Agency are provided "as is" and without warranty of any kind. The Agency makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

The Agency will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Site, the Platform, or any services, even if the Agency has been advised of the possibility of such damages. The Agency's total liability for any claim shall not exceed the amounts paid by you to the Agency in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold the Agency, its officers, directors, employees, agents, and affiliates, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site or Platform, your content or communications sent through the Platform, your violation of these Terms, or your violation of any rights of another.

Governing Law

These Terms and your use of the Site and Platform shall be governed by and construed in accordance with the laws of the State of Georgia, without giving effect to any principles of conflicts of law.

Changes to Terms

The Agency reserves the right to change these Terms at any time. If the Agency makes any changes, the Agency will post the revised Terms on the Site and update the "Last Updated" date at the top of these Terms. Your continued use of the Site or Platform after the revised Terms have been posted constitutes your consent to the revised Terms.