Terms of Use and Services

These Terms of Use and Services ("Terms") govern nordaxdigital.com, help.nordaxdigital.com, related Nordax Digital pages and forms (together, the "Sites"), and agency services supplied by Northern Axis, LLC doing business as Nordax Digital ("Nordax," "we," or "us"). By using a Site, submitting information, approving work, or purchasing services, you agree to these Terms.

Scope and Separate Products

These Terms cover Nordax Digital's public Sites and agency services. Nordax OS is a separate hosted product governed by the Nordax OS Terms and Nordax OS Privacy Policy. Complimentary client access to records through Nordax OS is governed by the Client Portal Access Terms. Nordax AI and NRDX are also separate products governed by the Nordax AI Terms, Nordax AI Privacy Policy, NRDX Terms, and NRDX Privacy Policy, as applicable. If a signed master agreement, proposal, statement of work, order, or change order conflicts with these Terms, the more specific signed document controls for that engagement.

Website and Help Center Use

You may use the Sites for lawful informational, support, and business purposes. Help-center articles, examples, checklists, automated suggestions, and answers are general guidance; they do not amend a contract, guarantee a result, or replace advice from a qualified legal, tax, accounting, medical, security, or other professional. Do not submit passwords, private keys, full payment-card data, government identifiers, protected health information, or other sensitive secrets through general support forms or tickets unless Nordax has provided an approved secure method.

You may not scrape or systematically copy the Sites, interfere with their operation, probe security, bypass controls, impersonate another person, submit malicious code, misuse support channels, or use Site material to train or populate a competing commercial product without written permission.

Services and Project Documents

The scope, deliverables, assumptions, revision rounds, fees, and timing for an engagement are stated in the applicable proposal, order, invoice, or statement of work. Work outside that scope—including added pages, concepts, formats, integrations, revisions, meetings, migrations, rush work, or third-party remediation—may require a change order or additional charge. Oral discussions and informal estimates do not expand a signed scope unless confirmed by Nordax in writing.

Client Responsibilities

You will provide timely, accurate, and complete content, credentials, approvals, brand assets, legal notices, and a decision-maker authorized to approve work. You are responsible for reviewing names, claims, prices, contact details, spelling, accessibility requirements, legal disclosures, permissions, and final proofs before publication or production. Nordax may rely on instructions and approvals from your designated contacts.

Fees, Deposits, Expenses, and Payment

Fees, deposits, milestones, retainers, recurring services, payment schedules, and cancellation terms are stated in the applicable project document. Unless that document says otherwise, deposits reserve capacity and are non-refundable once work begins; invoices are due by the displayed due date; approved third-party expenses, licenses, printing, media spend, shipping, taxes, and processor charges are separate; and overdue balances may pause work or delivery. A chargeback does not cancel an underlying payment obligation. Ownership or license rights conditioned on full payment do not transfer until cleared payment is received.

Schedules, Reviews, Approvals, and Delays

Schedules are estimates unless a signed document expressly guarantees a deadline. Client delays, changed scope, missing access, late feedback, third-party review, emergencies, or events outside Nordax's reasonable control extend dates. Nordax may treat a deliverable as approved when you approve it in writing or direct us to publish, print, submit, or otherwise use it. A dormant project may be rescheduled, archived, or subject to a restart fee after reasonable notice.

Client-Supplied Materials and Instructions

You retain rights in material you supply. You represent that you have the authority, licenses, releases, consents, and lawful basis necessary for Nordax to use it and to follow your instructions. You grant Nordax a nonexclusive license to copy, adapt, host, transmit, and display supplied material as needed to perform the services. We may reject material or instructions that reasonably appear unlawful, infringing, deceptive, unsafe, or inconsistent with provider rules.

Deliverables, Raw Material, and Working Files

Deliverables are only the final items and formats expressly identified in the signed scope. Raw photographs or footage, outtakes, recordings, notes, research, drafts, sketches, alternate or rejected concepts, editable source files, layered files, code repositories, build systems, prompt libraries, templates, licensed fonts, stock assets, linked assets, internal tools, and production files are not included unless specifically listed. Nordax may retain or delete working material according to its normal operations and is not an archival service. Recovery, conversion, or preparation of additional formats may be quoted separately.

Ownership, Copyright, and Licenses

The Sites and their text, graphics, photographs, video, design, code, trademarks, arrangement, and other material are owned by Nordax or its licensors and protected by copyright, trademark, and other law. No Site use transfers ownership. Subject to full payment, you receive the ownership or usage license expressly stated for final deliverables in the applicable signed project document. Nordax retains all rights in pre-existing and general-purpose materials, methods, systems, software, templates, libraries, know-how, unused concepts, and improvements; when embedded in a paid final deliverable, Nordax grants the client a nonexclusive license to use the embedded material as necessary to use that deliverable. Third-party components remain subject to their own licenses.

Portfolio Use and Attribution

Unless a signed confidentiality agreement or project document says otherwise, Nordax may identify the client and display completed public-facing work in portfolios, case studies, award entries, proposals, social channels, and promotional material after public release. Nordax will not publish confidential credentials, nonpublic financial records, or protected customer data for portfolio purposes.

Third-Party Services and Accounts

Hosting, domains, advertising networks, analytics, social platforms, payment processors, app stores, printers, stock libraries, and other third parties have their own terms, pricing, availability, and review processes. Unless expressly agreed, you own and pay for your third-party accounts. Nordax is not responsible for a provider's outage, policy change, suspension, rejection, data loss, pricing change, or security incident, but will provide contracted assistance within scope.

Results, Estimates, and Professional Advice

Forecasts, search rankings, traffic, leads, conversions, ad performance, revenue, financing eligibility, production results, and launch dates depend on factors beyond Nordax's control and are not guaranteed. Case studies describe particular outcomes, not typical or promised results. Nordax does not provide legal, tax, accounting, medical, employment, insurance, or investment advice.

Suspension and Termination

Either party may end services as permitted by the applicable project document. Nordax may pause or terminate work for nonpayment, extended client delay, abuse, unlawful instructions, security risk, or material breach. Termination does not erase accrued fees, approved expenses, licenses already granted, confidentiality duties, indemnities, or provisions intended to survive. Transition or handoff work outside the agreed scope may be billed separately.

Disclaimers and Limitation of Liability

To the maximum extent permitted by law, the Sites and services are provided "as is" and "as available," and implied warranties are disclaimed. Nordax is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, lost opportunities, or loss caused by client instructions or third-party services. Nordax's aggregate liability arising from an engagement will not exceed amounts paid to Nordax for the affected services during the twelve months before the event. These limits do not apply where applicable law prohibits them.

Indemnification

You will defend and indemnify Nordax and its personnel from third-party claims, damages, and reasonable costs arising from client-supplied material, client products or services, unlawful or misleading instructions, your misuse of a deliverable or Site, or your breach of these Terms, except to the extent caused by Nordax's own willful misconduct.

Governing Law and Disputes

Georgia law governs these Terms without regard to conflicts rules. Exclusive venue lies in the state or federal courts serving Coweta County, Georgia, unless a signed agreement states otherwise. Before filing a claim, the parties will make a good-faith effort to resolve it through written notice and direct discussion. If any provision is unenforceable, the remainder stays effective. A failure to enforce a provision is not a waiver.

Changes and Contact

We may update these Terms prospectively by posting a revised date. Material changes do not retroactively rewrite a signed project document. Questions may be sent to [email protected] or mailed to Northern Axis, LLC d/b/a Nordax Digital, 1741 Newnan Crossing Blvd E, Ste I #2189, Newnan, GA 30265.