Privacy Policy

This Privacy Policy explains how Northern Axis, LLC doing business as Nordax Digital ("Nordax," "we," or "us") handles personal information through nordaxdigital.com, help.nordaxdigital.com, related agency forms and pages, and the agency services we provide (together, the "Services").

Scope and Separate Products

This Policy is limited to Nordax Digital's public website, help center, sales, agency-client relationships, and service delivery. Nordax OS is a separate hosted product with its own Privacy Policy, Terms, and related platform notices. A client may use Nordax OS only as a convenient interface for records; information processed inside that application remains governed by the Nordax OS notices as well as any applicable service agreement. Nordax AI is governed by the Nordax AI Privacy Policy and Nordax AI Terms. NRDX is governed by the NRDX Privacy Policy and NRDX Terms. Information handled by those products is subject to their product-specific notices rather than this agency Policy.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact and identity data, such as name, company, email, phone number, title, and account or communication identifiers.
• Inquiry and project data, including form answers, correspondence, support messages, files, content, approvals, feedback, meeting information, and service requirements.
• Commercial and payment data, such as proposals, orders, invoices, payment status, transaction identifiers, billing contacts, and tax or accounting records. Payment processors handle complete card credentials; Nordax does not intentionally store full card numbers.
• Website and device data, such as IP address, browser, device, pages viewed, referring page, approximate region, campaign parameters, clicks, and consent preferences.
• Information from authorized third parties, including referral partners, public business sources, and accounts or providers you direct us to access while performing services.

How We Use Information

We use information to:

• respond to inquiries, prepare proposals, establish and manage client relationships, and perform requested work;
• communicate about projects, approvals, invoices, receipts, security, support, service changes, and other transactional matters;
• operate, secure, troubleshoot, personalize, and improve the Sites and Services;
• maintain accounting, consent, suppression, contract, intellectual-property, fraud-prevention, security, and audit records;
• send marketing when permitted and honor unsubscribe and Do Not Contact preferences;
• comply with law, enforce agreements, protect rights and safety, and establish or defend legal claims.

Help Center and Support

When you use help.nordaxdigital.com or submit a support request, we collect the information needed to investigate and answer it, which may include account context, device details, screenshots, diagnostic data, and correspondence. Support requests may be retained as service history and to improve documentation. Do not place passwords, authentication secrets, full payment-card data, government identifiers, protected health information, or similarly sensitive data in general tickets. We may move a request to a more secure channel when appropriate.

Information Used to Deliver Client Services

Agency work may require access to a client's website, hosting, domain, analytics, advertising, social, email, commerce, scheduling, cloud storage, or other provider. We access and use that information only as authorized to perform, secure, support, document, or improve the contracted work. The client remains responsible for its own privacy notices, lawful collection, customer requests, and instructions. We may use aggregated or de-identified service information that does not reasonably identify a person or client.

Cookies and Analytics

Essential storage supports security and preferences. With consent where required, analytics technologies help us understand visits and usability. The Sites may use Nordax Analytics, Google Analytics, and Microsoft Clarity to collect usage and device information. We configure analytics to avoid intentionally collecting passwords, payment details, or form contents. See our Cookie Notice and use Cookie Preferences in the footer to change your choice.

Email and Text Messages

We send transactional communications needed for inquiries, projects, appointments, proposals, invoices, payments, security, and support. If you separately opt in to marketing, we may send promotional email or text. Marketing consent is not a condition of purchase. Use the unsubscribe link in marketing email or reply STOP to an applicable text to opt out; message and data rates may apply and frequency varies. Transactional communications may continue where necessary for an active request, contract, payment, or security matter. We maintain suppression and Do Not Contact records so that opt-outs remain effective.

Sharing and Service Providers

We do not sell personal information or share it for another company's independent direct marketing. We disclose information to providers that help us host, secure, authenticate, communicate, analyze, store, bill, support, or perform client work; to professional advisers under appropriate duties; in a business transaction; with your direction or consent; or when reasonably necessary to comply with law, protect people or systems, or enforce rights. Providers may include Vercel, Amazon Web Services, Neon, Clerk, Stripe, communication providers, analytics providers, and professional or production vendors relevant to an engagement.

Retention and Security

We retain information for the time reasonably needed for the purposes above, including service delivery, warranties, accounting and tax obligations, contracts, consents and suppression, dispute periods, security, backups, and legal requirements. Retention varies by record. We use reasonable administrative, technical, and physical safeguards, but no network, storage system, or transmission is completely secure. Please report suspected misuse to [email protected].

Your Choices and Privacy Requests

You may request access, correction, deletion, or a copy of personal information and may object to or restrict certain uses, subject to identity verification and lawful exceptions. We may retain records required for billing, tax, contracts, security, fraud prevention, suppression, or legal claims. To submit a request, email [email protected]. You may also control browser storage, reopen Cookie Preferences, unsubscribe from marketing, or ask us to update your communication preferences.

Children's Privacy

The Sites and Services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information directly from children under 13 through the Sites. Contact us if you believe a child submitted information.

Changes and Contact

We may update this Policy as our Services or practices change and will post the new date here. Questions and requests may be sent to [email protected] or mailed to Northern Axis, LLC d/b/a Nordax Digital, 1741 Newnan Crossing Blvd E, Ste I #2189, Newnan, GA 30265.